Telecare Crisis and Caring Line
Provides telephone befriending, caring, and empathetic listening for people in moments of personal crisis or distress.
Outreach
Offers parents with limited or no support, the knowledge, skills, and support necessary to build enduring and healthy relationships with their children.
Services include in-home one-to-one support and training, referrals to community resources, and support to families with children reintegrating back into the home.
Substance Use Information and Referral
Provides resources for youth, adults, and caregivers dealing with difficulties from their own or someone else's substance use. Resources include substance use information, an online video library, web links, and self-assessments.
Also provides referral information on approved residential treatment and detox facilities, school based educational programs, community education, outreach, and harm reduction programs.
Vancouver Island Crisis Line
Provides 24-hour crisis line support including suicide assessment, crisis intervention, access to mental health crisis response services, and island-wide community resources. Also offers crisis text services and online chat.
Crisis Line - East Kootenay
Provides 24-hour telephone help for anyone in crisis. A trained staff member or volunteer is available to listen, provide information, and support in an anonymous and confidential manner.
Program offers: suicide intervention, information about available services, and non-judgmental support during challenging times.
Interior Crisis Line Network
Provides 24-hour telephone help for anyone in crisis. A trained staff member or volunteer is available to listen, answer questions, and provide information and support in an anonymous and confidential manner.
Fraser Health Crisis Line
Provides 24-hour, free and confidential emotional support, crisis intervention and community resource information to individuals in need.
Callers are invited to discuss the causes of their distress and explore possible options with the intent to increase coping ability. Outreach may be performed in cases where individuals may harm themselves, an individual threatens to harm another person, or a third party reports that another person may cause self-harm. Serves the Fraser Health Region.
Mobile Needle Exchange
Provides clean needles and harm reduction supplies to people in the community to help reduce the spread of HIV, HCV and other illnesses. The program also promotes safer drug-use habits through referrals to health care, detox, treatment and other community services.
Services include picking up used needles from housing projects, emptying the city needle boxes in the Downtown Eastside, and collecting discarded needles from streets, alleys, and parks. A hotline is also available for delivery of harm reduction materials to anyone within the Vancouver city limits.
Spikes on Bikes
Provides harm reduction outreach by a two-person bicycle team that serves both the West End and Downtown Eastside of Vancouver. The program provides needle recovery, overdose response, naloxone kits, overdose response training, and harm reduction supplies.
Community Information and Volunteer Centre
Provides community information about organizations, government programs, health services through an area-wide online database of community resources, by email, phone, or walk-in inquiry, in addition to information on volunteering in the Central Okanagan.
Publications include: Directory of Community Services; Children and Youth Special Needs Resource Guide; Child, Youth, and Family Mental Health & Substance Use Resource Guide for Professionals and Service Providers; Mental Health Resources for Children and Youth; Healthy Aging Seniors Resource and Support Guide; and Suicide Prevention Handbook.
