Telephone Counselling
Offers confidential toll-free telephone counselling and text-based support to help young people with challenges and or experiences they are facing. Support is available 24 hours a day, 365 days a year.
The program is staffed by trained professional counsellors with a wide variety of backgrounds including social work, psychology, sociology, and child and youth services.
Live Chat Counselling
Offers confidential one-to-one real time counselling to help young people with challenges and or experiences they are facing. A counsellor is available through live chat on the web, or on the Always There app.
The program is staffed by trained professional counsellors with a wide variety of backgrounds including social work, psychology, sociology, and child and youth services.
Peer-to-Peer Community
Offers a variety of online support forums where youth can anonymously share their personal experiences, offer inspiration and ask questions to connect, comfort and support each other. Links to wellness resources and other mental health online services are also available.
Mental Health Information and Resources
Provides online information about mood disorders and other mental illnesses to inform you about your own or a loved one's illness. Topic areas include finding help, research, depression, peer and trauma support, recovery stories, workplace mental health, and medication.
Chinese and Korean Help Lines
Provides confidential, culturally-sensitive telephone support, information and referral to the Korean community and Chinese community in both Cantonese and Mandarin. Trained volunteers provide emotional support and referrals to community resources that can help to address a wide range of life issues.
Substance use Publications and Resources
Provides a wide range of projects, reports, publications and initiatives aimed at providing all people in BC access to happier, healthier lives, whether using substance or not. Website offers a current list of active projects, facts and statistics, research bulletins, publications and resources.
Tool Kit for Active Living and Support
Offers a free information tool kit and six phone-based sessions, to help adults with chronic conditions, chronic pain or diabetes, manage their physical and emotional well-being.
The tool kit is mailed to the participants and they then meet in small groups by phone or computer audio. Those who wish to not participate in the phone calls can choose to have the tool kit mailed to them only.
Health Coach Program
Offers free, telephone-based coaching to support people living with chronic conditions to become better self-managers. Health coaches and participants are paired based on gender, age and or shared chronic health conditions.
Participants are supported with setting goals and actions to better manage their health, being motivated to start and maintain health-behaviour changes, and becoming more self-confident.
Ability411
Provides online information about assistive technologies and equipment to BC seniors, their family members, and care teams. Online resources include finding equipment, financial aid, free equipment loan programs, and equipment rentals. Web links to information and resources for health services, home and community care, telehealth, and caregiver support is also available.
Addiction Counselling and Detox Services
Provides outpatient individual, youth, family and group counselling to help Indigenous people achieve a healthier and satisfying life free from alcohol and drug use. Services include crisis intervention counselling, follow-up and after-care treatment, wellness plans, and referrals to detox or treatment centres, education and or employment programs, and life-skills training.
520 Richards Street, Vancouver, BC