Provides 24-hour telephone help for anyone in crisis. A trained staff member or volunteer is available to listen, answer questions, and provide information and support in an anonymous and confidential manner.

Provides 24-hour, free and confidential emotional support, crisis intervention and community resource information to individuals in need.

Callers are invited to discuss the causes of their distress and explore possible options with the intent to increase coping ability. Outreach may be performed in cases where individuals may harm themselves, an individual threatens to harm another person, or a third party reports that another person may cause self-harm. Serves the Fraser Health Region.

Offers peer-to-peer support to adults recovering from an on-going mental illness and in the initial stages of recovery. Services are provided in the community and at Richmond General Hospital.

Peer support workers have personal experience with mental illness and are able to offer support and encouragement, and help with reaching personal goals, more independence and confidence.

Provides assistance to individuals who are not part of a mental health team and who may be newly diagnosed with a mental health concern. Peer Navigators have lived experience with mental illness, substance use problems and addictions, and understand the social and health services available in Vancouver.

Navigators assist clients with accessing services such as health and wellness, legal aid, housing, income and financial assistance, and community connections. Funded by Vancouver Coastal Health.

Provides emergency response to crisis calls related to mental health situations or crisis concerns. Crisis responders may include a mental health professional and a peer worker with lived experience working together to provide in-person support to youth and adults on the North Shore.

A team of crisis responders are trained to help reduce distress, provide safety and support, help with referrals to other services and offer post-crisis follow-up.

Offers drop-in peer support for individuals with borderline personality disorder (BPD), their family, friends, and partners. Participants are welcome to suggest a topic, join in, or just sit quietly and listen. A lending library of handouts, resources and books is also provided.

Provides clean needles and harm reduction supplies to people in the community to help reduce the spread of HIV, HCV and other illnesses. The program also promotes safer drug-use habits through referrals to health care, detox, treatment and other community services.

Services include picking up used needles from housing projects, emptying the city needle boxes in the Downtown Eastside, and collecting discarded needles from streets, alleys, and parks. A hotline is also available for delivery of harm reduction materials to anyone within the Vancouver city limits.

Provides harm reduction outreach by a two-person bicycle team that serves both the West End and Downtown Eastside of Vancouver. The program provides needle recovery, overdose response, naloxone kits, overdose response training, and harm reduction supplies.

Provides community information about organizations, government programs, health services through an area-wide online database of community resources, by email, phone, or walk-in inquiry, in addition to information on volunteering in the Central Okanagan.

Publications include: Directory of Community Services; Children and Youth Special Needs Resource Guide; Child, Youth, and Family Mental Health & Substance Use Resource Guide for Professionals and Service Providers; Mental Health Resources for Children and Youth; Healthy Aging Seniors Resource and Support Guide; and Suicide Prevention Handbook.

Provides 24-hour telephone help for anyone in crisis. Trained volunteers provide emotional support, resources, referrals and crisis intervention. Crisis Line workers may refer callers to appropriate community or professional resources and if needed may intervene in life-threatening or emergency situations.